Amazon's venture into ebooks
Amazon.com announced the release of their e-book reader, Kindle, today.
There's been quite a bit of hullabaloo surrounding the device since Amazon started putting out vibes over a year ago. Sony has seen limited success with its Reader and ebooks have always been a bit controversial.
The last bastion of analog (as Jeff Bezo's puts it) still seems to be fairly impenetrable.
Looking through the product profile, I'm personally underwhelmed.
Admittedly, the Kindle is a huge step forward from the first Sony Reader (don't remember the name it had then) I owned about 13 years ago. That one was big and heavy and took disks a bit larger than a 3.5" floppy. It broke when I let it fall off the couch; I fell asleep reading. Go figure.
The Kindle boasts wireless connectivity and downloads, great search functionality, the ability to store around 200+ books, etc.
Still, I'm such a bibliophile that reading books on an electronic device, no matter how great, may never appeal to me.
What I see that is interesting about the story are two things.
1. The business model. At $400 a pop, Amazon is clearly trying to get a return on its investment by charging a sizable amount for the device itself. In fact, they are apparently eating losses on many books initially as a way to market the Kindle (claiming lower TCO). As demand (hopefully) increases and other players enter the market, Kindle prices will drop and ebook prices will inevitably creep back up. This is Amazon's sweet spot anyway, so it makes sense that they would want to make money on the ebooks long-term.
Still, I see a couple of issues with their approach:
- Users will likely be upset about the shift. The value proposition will change as the ratio of device:book prices moves, and early adopters are bound to be unhappy.
- They want to have their cake and eat it, too. If you ultimately plan to be a razor and blades business, don't start by charging a lot for the razor on the promise that the blades will be cheap to replace. Really, this is the same as the previous point, just stated differently.
2. The role of web 2.0. Amazon has long been a leader in providing an online shopping experience that is social and interactive. However, one look at the product's site and you'll see how wikis, customer reviews, and review "analytics" may not be working in their favor this time. As I write this, the overall rating stands at 2.5 out of 5 stars, with 132 reviews (in one day!) and LOTS of disparaging comments in the forums. If the product tanks, it would be interesting to know what the role of collaboration tools was in the outcome.


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